Política de reembolso

We offer a 30-day return policy on all eligible products. Certain products may carry an extended satisfaction guarantee as stated on the product page.

Digital Products

All digital product sales (downloadable guides, checklists, and bundles) are eligible for a refund within the guarantee period stated on the product page. To request a refund, contact us at support@petsafetycare.com with your order confirmation or proof of purchase. Refunds for digital products are typically processed within 5–7 business days.

Physical Products

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@petsafetycare.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including gift cards and sale items. Please contact us if you have questions about a specific product.

Refund Processing

Once your return is received and inspected (physical products) or your refund request is reviewed (digital products), we will notify you of the approval or rejection. Approved refunds are processed to your original payment method within 5–7 business days.

Questions?

You can always contact us for any return or refund question at support@petsafetycare.com.